SHIPPING AND PROCESSING POLICY

This Policy is for “bobeanies.com” and was last updated on March 8th 2024.

PROCESSING TIME

The current processing time for items purchased and/or ordered is 3 to 5 business days. Business days are considered Monday through Friday from 8 AM to 5 PM.Excluding holidays.

*Dealers choice – pre-made products are ready to ship and process within 1-2 business days.

*Custom orders may require extra processing time. 

1. SHIPPING AND DELIVERY OPTIONS;

Domestic Shipping - FREE Canadian Shipping is included and does not have any tracking information. Free domestic shipping is sent by letter mail through Canada Post.

It is the responsibility of the buyer to upgrade to tracked shipping, should this be their personal requirement. The option to upgrade to tracked shipping is available upon check out.

Shipping time across Canada varies from 3 business days to 10 business days depending on the province location on average but is not guaranteed.

BoBeanies is not responsible for any lost or damaged packages that are sent through free domestic letter mail shipping.

International Shipping - International shipping rates are calculated at checkout based on the location/address of the buyer. 

Shipping times to the United States are an average of 5-12 business days but are not guaranteed.

Shipping times overseas are an average of 7-14 business days but are not guaranteed. 

Local Pick Up - buyers may choose to pick up their order at 164 Camden Pl., Strathmore Alberta, T1P 1Y2 during regular business hours of Monday through Friday from 8 AM to 5 PM. 

DAMAGED ORDERS 

“bobeanies.com” is not liable for lost or damage products after the order has been placed in  the hands of the shipping carrier. 

If your product has arrived damaged, reach out to

me so that we may assist you in filing a claim with the shipper or another suitable solution.

I do strive to be sure all of my customers are satisfied with the arrival of their purchase. Should you have any questions or concerns, feel free to reach out.

Contact Info -

Robyn Kloosterhof 

bobeanies.com

robyn@bobeanies.com